In 2008 we launched an extensive resource called the "Help Desk", aimed at providing clients, their external team members, and even prospects insight on everything from Flash advertising to email marketing to domain name registration.
The core component to the Help Desk is its ticketing system, which allows a client to post maintenance requests through an online form or even email a dedicated email address directly. There are also self-help troubleshooters, announcements and live chat.
The Help Desk may appear impersonal but is primarily for tracking and expanded customer support. Every ticket still goes through our Management team and is handled with the same professionalism and reliability you've come to expect from Shovi Websites.